![]() Include as much detail about your issue-when/where it occurred and what happened-to help us understand what's going on (screenshots or videos are always helpful!).Ģ. How to report a bug? What info needs to be provided?Ī: If you experience a bug and would like our customer service team to look into it, please submit a support ticket via the in-game. ![]() ![]() If you encounter any problem during the process, please contact Player Support in the Help Center.ġ. Please log on to your game and go to Menu (located at the top right corner in game) - Redeem Code to claim your gifts. Please log on to our website through OFFICIAL WEBSITE channels (you can find the login entrance at the top right corner of our official website), then go to My Account - Redeem Codes, enter your CD Key to activate the game.ĬD Keys are only for account activation. CD Key for activating your NARAKA: BLADEPOINT account: For example, an Epic Games account is different from a Steam account.Ī: 1. This also means that the account created is bound to the platform and storefront it was created on. Can I change my account creation server?Ī: The account creation server cannot be changed. Our team will make further checking on this issue. What Should I do if my account gets hacked and banned?Ī: If this happens, please submit a ticket through Player Support in the Help Center on our website. How to bind my game account with other third-party platforms?Ī: To link your accounts, follow these steps:Ģ) Select the logo of the platform you want to connect and follow instructions from thereģ. Your progress would remain unique to each platform you were playing on.Ģ. Can I transfer my progress from one platform to another?Ī: It's not possible to transfer your account between platforms.
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